Return & Refund
Return & Refund Policy
At PetVital, we understand that every order matters—because every dose may help save a life. Due to the sensitive nature of our products, and our responsibility to the animals we serve, our return policy is designed to balance fairness, safety, and compassion.
Eligibility for Returns
Returns are accepted only for unopened, unused items in original condition and packaging.
All returns must be requested within 7 days of delivery.
Important Conditions
Opened or used products cannot be returned under any circumstances.
This is to ensure the integrity and safety of medications, which may be reallocated through charity programs to animals in urgent need.
Customers are responsible for return shipping costs.
A 30% processing and restocking fee will be deducted from your refund.
This covers inspection, secure disposal (if necessary), and operational costs.
Refund Timeline
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be issued to your original payment method within 7–10 business days.
Non-Returnable Items
Opened vials or packages
Medications with broken seals
Items not in their original packaging
Orders outside the return window
Questions?
If you're unsure whether your order qualifies for a return, please contact us at service@fip-cure.com before sending anything back. Our team will guide you through the process.
Why This Policy Matters
Returned medications that are still safe and unopened may be directed toward emergency aid programs for shelters and low-income pet families. This policy ensures both safety and the best use of every resource.
